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How to Cancel Amazon Prime

Free shipping plus Prime Video, Music, more.

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by ScamGuard
Updated
Jun 12, 2026
Views
2
Difficulty
Moderate
Monthly
$14.99
Annual
$139.00
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Cancel Amazon Prime on Mobile

  1. 01Open the Amazon app and tap the menu (three lines).
  2. 02Tap 'Your Account' → 'Manage Prime Membership'.
  3. 03Tap 'End Membership' (you may see 'Manage Membership' first → 'Cancel Membership').
  4. 04Confirm through 3 retention screens — Amazon offers a free month or a Prime Lite plan.
  5. 05Tap 'End on [date]' and screenshot the confirmation.

Cancel Amazon Prime on Desktop

  1. 01Go to amazon.com/mc (or Account & Lists → Prime Membership) and sign in.
  2. 02Click 'Manage Membership' → 'End Membership'.
  3. 03Click through every retention pop-up until you see 'End on [date]'.
  4. 04Click 'End on [date]' to finalize. You'll get an email confirmation.

About Amazon Prime

Amazon Prime includes free shipping, Prime Video, Prime Music, Prime Reading and exclusive deals. $14.99/mo or $139/yr (US). Cancel at amazon.com/mc.

Refunds & billing

Amazon refunds annual Prime fees in full if you have not used any Prime benefit (no Prime shipping, no Prime Video stream, no Music) in the new period. Partial refunds are pro-rated based on benefits used. Monthly Prime is non-refundable but ends at period close.

Common problems & troubleshooting

  • •You see 'Continue with Prime' but want to cancel — Amazon hides cancel buttons behind 3-4 'keep my benefits' screens. Keep clicking the small grey 'End Membership' link.
  • •You used Prime shipping this period — Amazon will refuse a full refund; ask for a pro-rated refund instead.
  • •Cancelled but family Prime members still have Prime — they lose it on the same end date.
  • •You're on a free trial — cancel before the trial date or you'll be charged the annual $139 in full.

Known scam patterns

Amazon Prime is the #1 most-impersonated brand in subscription phishing. Fake 'Prime renewal failed' emails and SMS direct victims to call a fake support number where scammers extract card details and remote desktop access. Real Amazon never calls you about Prime and the only legitimate cancel page is amazon.com/mc.

Compare Amazon Prime

Amazon Prime vs Netflix — bundle vs pure streaming

Prime adds free shipping + music + reading; Netflix is pure streaming with deeper originals.

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Amazon Prime FAQ

Will Amazon refund my annual Prime fee?

Yes IF you haven't used Prime shipping, Video, Music or Reading since renewal. Call Amazon CS (1-888-280-4331 US) and request a refund — they approve unused renewals routinely.

Is the Amazon Prime 'subscription will be charged $179' email a scam?

Yes — Prime is $139/yr in the US. Any email with the wrong price, urgent renewal language, or a phone number to call is a scam. Forward it to stop-spoofing@amazon.com.

Does cancelling Prime also cancel Audible and Kindle Unlimited?

No — Audible ($14.95/mo) and Kindle Unlimited ($11.99/mo) are separate subscriptions. Cancel them at amazon.com/mc as well.

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