ecommerce

How to Cancel Shopify Basic

Ecommerce store subscription.

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by ScamGuard
Updated
Jun 12, 2026
Views
0
Difficulty
Easy
Monthly
$39.00
Annual
$348.00
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Cancel Shopify Basic on Mobile

  1. 01Shopify cancellation requires the store owner on desktop.
  2. 02Open Shopify app → tap Store → Settings → Plan.
  3. 03Tap Deactivate store (or Change Plan).
  4. 04Pick a reason and confirm.
  5. 05Store data exportable for 2 years after deactivation.

Cancel Shopify Basic on Desktop

  1. 01Sign in at admin.shopify.com → Settings → Plan.
  2. 02Click Deactivate store (closes the store) OR Change Plan to pause.
  3. 03Type your password to confirm.
  4. 04Pause and Build plan ($9/mo) keeps the store open while you decide.
  5. 05Shopify does NOT refund prepaid months — close before next bill.

Refunds & billing

Shopify Basic usually grants access until the end of the billing period you already paid for. Pro-rated refunds for unused time are rare. If you were charged in error, contact Shopify Basic support in writing within 14 days and reference your bank/card statement.

Common problems & troubleshooting

  • •"Cancel" button is hidden or grey — you may need to sign in on desktop, not the app.
  • •Subscription bought through Apple/Google? Cancel from your phone's Subscriptions screen, not Shopify Basic.
  • •You're still being charged after cancelling — check for a second account with a different email.

Shopify Basic FAQ

How much does Shopify Basic cost per month?

Pricing changes often. ScamGuard tracks the latest advertised price for Shopify Basic above — but always confirm on https://shopify.com before paying.

Will I get a refund after I cancel Shopify Basic?

Shopify Basic usually lets you keep access until the end of the billing period you already paid for. Pro-rated refunds are rare for streaming and consumer apps — request one in writing within 14 days if you believe you were billed in error.

Is Shopify Basic a scam?

Shopify Basic is a legitimate service, but criminals impersonate Shopify Basic in phishing emails, SMS and fake "renewal" pages. If you got a payment or renewal message, scan it with ScamGuard before clicking any link.

Can I cancel Shopify Basic on the app or only on the website?

If you signed up via the website you must usually cancel on the website. If you signed up through the App Store or Google Play, cancel from your phone's subscription settings — not inside the Shopify Basic app.

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