cloud storage

How to Cancel Box Personal Pro

Box personal cloud storage.

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by ScamGuard
Updated
Jun 12, 2026
Views
0
Difficulty
Moderate
Monthly
$14.00
Annual
$120.00
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Cancel Box Personal Pro on Mobile

  1. 01Open Box app → tap profile → Account Settings.
  2. 02Tap Account Details → Manage Subscription.
  3. 03Tap Cancel Subscription (opens browser).
  4. 04Confirm cancellation.
  5. 05Files over 10GB free limit become read-only.

Cancel Box Personal Pro on Desktop

  1. 01Sign in at app.box.com → Account Settings → Account.
  2. 02Scroll to Account Details → Cancel Account Plan.
  3. 03Complete the cancellation form.
  4. 04Confirm; access stays until end of cycle.
  5. 05Box does not refund prepaid months — contact support for exceptions.

About Box Personal Pro

Box Personal Pro ($14/mo, 100 GB) is aimed at individuals. Business plans start at $20/user. Strong on enterprise compliance, weaker on consumer features.

Refunds & billing

Box refunds annual plans within 30 days. Per-seat changes on Business plans are credited mid-cycle.

Common problems & troubleshooting

  • •Free Box account capped at 10 GB — heavy storage users can't fall back.
  • •Workspace shared via Box keeps billing — admin must remove your seat.
  • •Auto-renewal not visible until 30 days before — Box only emails the manager, not seats.

Box Personal Pro FAQ

Can I keep my Box files for free?

Yes — up to 10 GB on the free plan. Above that, files become read-only until you delete some.

Why is Box so expensive vs Google Drive?

Box is built for enterprise compliance (HIPAA, FedRAMP). Consumers usually save money on Google One, Dropbox or iCloud.

How do I download all my Box files?

Right-click any folder → Download. For everything at once, ask Box support to enable bulk export — there's no native 'Download All' button.

How do I contact customer support?

support.box.com

What are the best alternatives?

Top alternatives our editors recommend: Dropbox Plus; Google One; iCloud+; Sync.com; Tresorit.

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