cloud storage

How to Cancel Dropbox Plus

Cloud file storage 2TB.

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Updated

Jun 12, 2026

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Difficulty

Moderate

Monthly

$11.99

Annual

$119.88

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Cancel Dropbox Plus on Mobile

01Open Dropbox app → tap avatar → Settings → Manage subscription.
02Tap Cancel plan (opens browser).
03Sign in and pick a reason.
04Confirm cancellation.
05Files over 2GB free quota go read-only after the grace period.

Cancel Dropbox Plus on Desktop

01Go to dropbox.com/account/plan.
02Click Cancel plan → pick a reason → Continue.
03Confirm cancellation.
04Dropbox prorates refunds for annual plans within 30 days only.
05Reduce usage below 2GB or your account stops syncing.

About Dropbox Plus

Dropbox Plus ($11.99/mo, 2 TB), Essentials ($19.99, 3 TB). Smart Sync, Dropbox Passwords, 180-day file recovery.

Refunds & billing

Dropbox refunds annual plans within 30 days, no questions asked. Monthly plans run to the end of the billing period — no refunds.

Common problems & troubleshooting

•Files locally synced but cloud copy disappears — Dropbox stops syncing above the 2 GB free tier.
•Cancelled via App Store but still charged on dropbox.com — separate billing channels.
•Family plan — only the manager can cancel; family members lose access immediately.

Compare Dropbox Plus

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Dropbox Plus FAQ

What happens to files above 2 GB after I cancel?

Files stay in your account for 30 days. Then if you're still over 2 GB, Dropbox stops syncing and pushes the read-only state until you delete files or re-upgrade.

How do I download everything from Dropbox?

On dropbox.com → Settings → General → Download a copy of your account. Or use the desktop app to sync everything locally before cancelling.

Will my shared folders break?

Shared folders stay readable but you lose edit access on any synced from your account if you're over quota.

How do I contact customer support?

dropbox.com/support

What are the best alternatives?

Top alternatives our editors recommend: Google One 2 TB ($9.99); iCloud+ 2 TB ($9.99); Sync.com; pCloud (lifetime plans).