productivity

How to Cancel Microsoft 365 Personal

Office apps and OneDrive storage.

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Updated
Jun 12, 2026
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Difficulty
Moderate
Monthly
$9.99
Annual
$99.99
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Cancel Microsoft 365 Personal on Mobile

  1. 01Open Microsoft 365 app → tap avatar → Subscriptions.
  2. 02Tap Manage → opens account.microsoft.com.
  3. 03Sign in and tap Cancel subscription.
  4. 04Confirm cancellation.
  5. 05OneDrive files over 5GB become read-only after 30 days.

Cancel Microsoft 365 Personal on Desktop

  1. 01Go to account.microsoft.com/services and sign in.
  2. 02Click Manage next to Microsoft 365 Personal.
  3. 03Click Cancel subscription.
  4. 04Pick a reason; review prorated refund offer.
  5. 05Confirm; download OneDrive files if you exceed the free limit.

About Microsoft 365 Personal

Microsoft 365 Personal ($9.99/mo or $69.99/yr) gives one person Office apps (Word, Excel, PowerPoint, Outlook), 1 TB of OneDrive storage and Microsoft Defender. If you bought it through Apple or Google Play the cancellation lives in your phone's subscriptions screen — not in office.com.

Refunds & billing

Microsoft offers a pro-rated refund if you cancel an annual plan within 30 days, and a partial refund afterwards. Monthly plans are not refunded once the billing date passes — you keep access until the end of that month.

Common problems & troubleshooting

  • Cancel button missing — you bought via Apple/Google Play, not microsoft.com.
  • Still charged after cancelling — a second Microsoft account on the same card.
  • Recurring billing turns itself back on after you redeem a prepaid card.
  • Family sharing keeps access alive even after the organizer cancels.

Compare Microsoft 365 Personal

Microsoft 365 vs Google One — productivity vs storage

Microsoft 365 wins if you need Office apps. Google One wins if you just want cheap cloud storage.

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Microsoft 365 Personal FAQ

How do I stop Microsoft 365 from auto-renewing?

Go to account.microsoft.com/services, click 'Manage' next to Microsoft 365, then 'Turn off recurring billing'. You keep access until the paid period ends.

Will I lose my files in OneDrive?

Files stay for 30 days after cancellation, then OneDrive drops you back to the free 5 GB tier and anything above that becomes read-only. Download anything over 5 GB before the grace period ends.

Can I get a refund on Microsoft 365?

Yes — within 30 days of an annual renewal Microsoft typically issues a full refund. After 30 days they pro-rate. Monthly plans are non-refundable.

Is the Microsoft 365 renewal email I got real?

Microsoft never asks you to 'verify your payment' through a link in an SMS. Phishing 'Microsoft 365 renewal' emails are common — go to account.microsoft.com directly, never click.

How do I contact customer support?

account.microsoft.com → Help, or call 1-800-642-7676 (US). Chat support is the fastest channel.

What are the best alternatives?

Top alternatives our editors recommend: Google Workspace Individual ($9.99/mo); Apple One ($19.95/mo, bundles iCloud + Music + TV+); LibreOffice (free).

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